Order statuses explained

What each stage means — from new to delivered — and when an order moves between them.

Every order in Brine carries a status that tells you where it is in your workflow — from the moment it arrives to the moment it's delivered. This is a plain-language legend of each one, in the order an order moves through them, plus the separate "needs attention" markers you'll see on your Orders list.

The lifecycle, stage by stage

You advance an order from its detail page using the next-step button at the bottom, which always shows the next step.

  • Draft — an order that isn't placed yet, whether you started it by hand or it was just built from a customer's message for you to review. Add a customer and at least one item, then Create order to move it to New.
  • New — a placed order, ready for you to review. When the details look right, Confirm order to move it to Confirmed.
  • Confirmed — reviewed and accepted, waiting to be picked. Start packing when you're ready to pull the items.
  • Packing — you're picking the order. Mark items as packed (or Pack all), and once everything is packed, Mark as ready to move it on.
  • Ready to ship — fully packed and waiting to go out. Mark as delivering when it leaves.
  • Delivering — on its way to the customer. Mark as delivered once it arrives.
  • Delivered — the order is complete. This is the end of the line; there's nothing left to do.

Canceled sits outside this flow — an order you've stopped. Use Cancel order from the order's actions menu. You can cancel any order that hasn't already been delivered or canceled.

Needs-attention markers are not statuses

Separate from where an order sits in the lifecycle, your Orders list flags orders that have changed since you last opened them. These markers are personal to you — they clear once you've looked:

  • New order — an order you haven't opened yet.
  • New comment — someone added a note or comment since your last visit (the count shows how many).
  • Edited — the order changed after you last viewed it.

A New order and the New status often line up, but they're answering different questions: the status is where the order is in your workflow, while the marker is whether you have caught up with it.