Reviewing and approving orders

When a customer sends an order — by text, email, WhatsApp, voice note, or an attached PDF, Word, or Excel file — Brine reads it and turns it into a structured order: items, quantities, and the customer matched against your catalog. Your job is to check it, fix anything, and move it forward.

Where orders show up

Every order lands in Orders. The list opens on All; switch to Updated to see only orders that need a look. You can also filter by status with the filter control beside the tabs.

Orders that need attention are flagged in the list:

• New order — a fresh order Brine just structured
• X new comments — someone left a comment you haven't read
• Edited — the order changed since you last opened it

What Brine fills in

Open an order to review it. Brine has already done the heavy lifting:

• Matched the customer and contact, and pulled in their delivery address
• Matched each line to a product in your catalog, with its SKU and packaging
• Read the requested quantities from the original message

Anything Brine couldn't confidently match is left for you to set, so nothing is assumed.

Review and fix

On the order, you can adjust whatever needs it:

• Set the customer by tapping the customer card at the top — picking a company fills in the contact and delivery address when there's only one.
• Edit a quantity with the stepper on each line, remove a line, or drag a line to reorder it.
• Add a product that the message missed using the add control above the items.
• Set the delivery date, delivery address, contact, or assignee from the fields on the customer card.

Editing is open while the order is early in its life and locks down step by step as it moves toward delivery.

Approve and send it on

Each order carries one next-step button that moves it forward — Create order on a fresh draft, then Confirm order, Start packing, and on through delivery. A draft can't be created until it has a customer and at least one item, and Brine tells you what's missing.

If you've connected Fortnox, approving an order creates the matching invoice and updates stock automatically. You can also cancel an order from the actions menu at any time before it's delivered.