Capturing orders from your channels

Orders reach Brine through the channels your customers already use — a phone call, SMS or iMessage, email, WhatsApp, or a voice note. They keep contacting you the same way, at the same number or address. Brine reads what comes in and turns it into a structured order you can review.

Your customers change nothing

There's no app to download and no account for them to set up. They text, email, or message the same contact they always have. Brine listens in the background and structures whatever arrives — including PDF, Word, and Excel attachments — into clean line items matched against your product catalog.

When a quantity looks far higher than usual, or something doesn't line up, Brine flags it and alerts the right person instead of guessing. Nothing is assumed.

Capture from your phone

If you handle orders on your phone, the Brine mobile app lets you share a single conversation — a message thread, an email, or an attachment — straight to Brine using the iOS share sheet. The shared conversation lands in Brine and becomes an order to review like any other.

For the full setup and step-by-step, see Capturing orders with the iPhone app.

See what's been captured

Go to Settings → Captures for a record of everything Brine has taken in. Each row shows where it came from, any note, how many attachments it carried, and when it arrived — so you can confirm a message was received and trace it back to the order it became. It's a read-only log, not a setup screen.

What happens next

Captured orders show up in Orders as drafts. Open one to check the items, quantities, and any special instructions, and adjust anything that needs it. When it looks right, move it forward with its next-step button — the first step on a draft is Create order, then Confirm order once you've reviewed it. From there it travels through fulfillment and, if you've connected an ERP, syncs automatically.

For the full walkthrough, see reviewing and approving orders.